Privacy Policy

[1]

The entrusted travel agent or travel agency (hereinafter referred to as the "retail store") listed in the consignment sales section on the back of the travel brochure, as well as our company, will use the personal information provided in the application form submitted at the time of travel application for communication with the customer. Additionally, we will use it within the necessary range for arranging the services provided by transportation, accommodation facilities, etc. (major ones are listed in each course, etc.) and the procedures for receiving those services during the travel you applied for.

*In addition, our company and the retail store may use your personal information for the following purposes:

• Providing information on products, services, and campaigns of our company, retail stores, and affiliated companies.
• Requesting feedback and impressions after participating in a trip.
• Requesting surveys.
• Providing bonus services.
• Creating statistical data.

[2]

The personal information obtained by our company will include the customer's name, age, gender, phone number, address, email address, and any other minimum necessary personal information required by our company for the implementation of the travel.

In cases where special considerations are necessary, such as the accompaniment of an assistant or arrangements for a wheelchair, and for the purpose of responding (or indicating an inability to comply with) to such needs within the scope of our capabilities, we may obtain personal information beyond the aforementioned categories. However, this will be within the necessary range for our company to make arrangements, etc.

[3]

If the customer does not provide consent for our company to obtain the personal information mentioned in [2], our company may not be able to enter into a contract for the agent-organized tour. Additionally, the inability to obtain consent may result in the inability to make arrangements according to the customer's preferences.

[4]

For the arrangement of the travel you have applied for, our company will provide the necessary information to transportation and accommodation providers, such as your name, age, gender, and phone number, within the required scope, by electronic means or other methods in advance.

[5]

In the travel destination, for the convenience of customers, such as baggage transportation and shopping at DFS Galleria Okinawa (duty-free store), our company may provide your personal data held by us to transportation companies and DFS Galleria Okinawa. In this case, personal data related to your name, boarding date, flight name, etc., will be provided by electronic means or other methods in advance. If you wish to stop the provision of personal data to these operators, please make a request.

[6]

Among the personal data of customers held by our company, such as name, address, telephone number, or email address, which are necessary for contacting customers, we may jointly use the minimum necessary information with our group companies. Each company within our group may use this information for business announcements, event information, and shipping of purchased products.

[7]

If you wish disclosure, correction, addition, deletion, suspension of use, erasure, or cessation of provision to third parties regarding personal information held by the Company, please contact the help desk below. We will provide guidance on the necessary procedures. In such cases, we will promptly take the necessary measures in accordance with laws and our internal regulations. If we cannot fulfill your requests in whole or in part, we will provide an explanation for the reason.

Contact Information
RiasTourism Co., Ltd　Head Office
Address: 34-1, Dai 2-Chiwari, Neichi, Miyako-shi, Iwate
TEL: 0193-62-7075
E-mail: riasu-shizukuishi@river.ocn.ne.jp

[8]

In the unlikely event of a problem such as the leakage of personal information from our company, we will promptly contact you and temporarily suspend the system where the issue occurred until the security is ensured.